- Customer Service
Shipping & Delivery
All Athlete Performance Solutions orders are shipped via Dynamic Parcel Distribution (DPD) to countries within the EU only. Product availability will determine when items in an order will ship. Delivery times vary depending on the final destination. DPD takes 3-5 days and does not guarantee delivery time. APS only ships Monday - Friday.
Note: A business day is considered Monday through Friday, not including holidays.
*Prices include Dutch VAT at 21%.
Privacy & Security
Athlete Performance Solutions knows that you care how your information is used and shared. We appreciate your trust that we will use your information carefully and sensibly.
We do not undertake to maintain any information about you for a duration greater than necessary to provide services to you or as provided by law, rule or regulation. We shall only use it for the purposes for which it was submitted, unless you indicate otherwise. By providing your mobile number for delivery of content, you will be deemed to have given us permission to store your mobile number for the purposes only of delivering such content.
Personal Information - When you interact with us, we automatically receive and store certain types of information, such as the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. We use the information we collect to serve you more relevant advertisements (referred to as “Retargeting”). This is statistical information used to monitor the usage of our website and for advertising purposes. This information does not include personal information.
Cookies - As you browse Athleteps.eu, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with Athleteps.eu. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt out of AdRoll and their partners' targeted advertising.
Security - We implement a secure processing server on our site when collecting information to ensure a high level of security for your personal information entered such as bank details and credit card information.
Returned products must be in unused condition and in the original box. Customer is responsible for all return shipping charges. Once the return is approved, the customer will be refunded the cost of the product. No shipping costs will be refunded on a return.
After 30 days, items may not be returned for any reason. If you have any questions about returns, please contact us.
To return an item, click My Account at the top, find the Order you would like to return and follow the return instructions.
If you're not able to access your previous order for returns, please contact customer service at firstname.lastname@example.org
We currently offer two easy ways to look for a product online:
- Search by product name: If you know the name of the product you want, enter the style name in the search box positioned at the top of each page.
- Shop by department using the tabs at the top of any page.
Payment, Pricing & Promotions
Credit cards Athlete Performance Solutions currently accepts online: Visa and MasterCard.
You can view your order status by visiting the "My Account" link at the top of the page.
Updating Account Information
Changes to your account can be made by visiting the "My Account" link at the top of the page.